# Common questions

Answers to what people ask most -- why a task is blocked, what editing a
workflow does to a checklist, and how to correct a mistake.

## Why is my task blocked?

Because a [prerequisite](prerequisites.md) has not finished. The line under the
task names what it is waiting on -- "Waiting on Deploy job".

There is no way to unblock a task directly, and that is the feature: the order was
written into the [workflow](workflows.md) on purpose. Finish the task it names, or
[skip](task-statuses.md) that one, and this one turns Ready by itself.

If a task waits on several things, it stays blocked until every one has closed.

## I edited a workflow. Did I break the checklists people are running?

No.

A checklist pins the workflow version at the moment it was generated, and later
edits never touch a checklist already in flight. Everyone still working one finishes
the version they started. The next checklist generated picks up your changes.

Edit freely. See [Checklists](checklists.md).

## A schedule should have generated a checklist, and did not.

Four things to check, in order.

**Is it paused?** A paused schedule generates nothing. The Schedules page says so
on the row.

**Was it skipped?** By default a schedule skips a workflow whose last checklist
from that schedule is still open, so that unfinished work does not stack up.
Close the open one, or change the schedule to generate anyway.

**Is the time zone what you think?** A schedule fires on its own zone's clock.
The row shows the next run in that zone -- read it there rather than converting
in your head.

**Is it pointed at that workflow?** A schedule only generates the workflows it
names. Each row on the Schedules page lists the workflows that schedule runs.

See [Schedules](scheduling.md).

## An old checklist says "Every 3 months". What is that?

The cadence it was generated with, kept as a label on that checklist. It is a
record, not a setting -- changing a [schedule](scheduling.md) today does not
rewrite it, and it does not make anything happen on its own.

## Why was I warned that a task isn't mine?

Because it is [assigned](assignment.md) to someone else, or to a
[group](groups.md) you are not in.

It is a warning, not a block. You can still complete it, and the checklist records
that you did, in the Assignment overrides section of the
[summary](checklist-summary.md). Nothing is stopping you if the work needs doing.

## Can I reopen a task I closed by mistake?

No. Once a task is Complete or Skipped it stays that way for that checklist.

Your options are to note what happened in a later task's answer, or to
generate a fresh checklist and run it properly. The old one stays on the record
either way.

This is why closing a task takes two presses: the confirmation box reads your
answers back before anything is written, which is the point at which a mistake
is still cheap. See [Running a checklist](running-a-checklist.md).

## What is the difference between Skip and Complete?

Both close the task and both unblock everything waiting on it. The difference is
what the record says afterwards: skips are counted separately on the
[summary](checklist-summary.md), so "we did not do this one" stays visible.

Skip a task that did not apply this time. Complete one you actually did.

## Nobody is assigned to this task. Is that a mistake?

Probably not. A task with no assignees belongs to [anyone](assignment.md), which
is the right setting for most tasks. Assigning narrows a task to specific people;
an empty box is not a gap to fill in.

## Where did my uploaded file go?

Into the checklist. Every file attached anywhere in a checklist is collected in the
**Files** section of its [summary](checklist-summary.md).

## Why can't I add a connection?

Connections are limited to organization admins. Everything else -- building
workflows, generating checklists, working tasks, creating [groups](groups.md) -- is
open to any member.

## I can't see a workflow a colleague mentioned.

Check the organization switcher next to your avatar. Workflows and checklists
belong to one organization and never cross between them; if you belong to more
than one, you may be looking at the wrong one.

## Next

- [Help center home](index.md)
- [What is Flightplan?](what-is-flightplan.md)