# Talk to a human

If the help center has not answered your question, write to us. Support is one
address -- support@flightplan.run -- and a person reads it.

Nothing here is too small to send. A question, something that looks broken, a
screen that behaves in a way you did not expect, or something Flightplan cannot
do that you need it to do: all of it goes to the same address.

## What to tell us

Three things turn a message into an answer instead of a round of questions:

- **What you were trying to do.** Generate a checklist from a schedule, close a
  task somebody else was assigned, connect Slack.
- **What happened instead.** The wording of any error, copied rather than
  described, and what the screen said.
- **Where.** The address in the browser bar when it happened, and the name of
  your organization. Both of those let us find the same checklist you are
  looking at.

A screenshot is worth more than a paragraph describing one. Attach it to the
reply if the form on this page has already opened your mail app.

## The form on this page

The form writes the message for you: it turns your answers into a subject line
and a body, then opens the whole thing in whatever mail app this device uses.

Nothing is sent from this page. Nothing reaches us until you press send in your
mail app, so read it over first, attach a screenshot, and change anything you
want changed.

If the button opens nothing, this device has no mail app registered for
`mailto:` links. Use **Copy the message**, then paste it into webmail. Writing
to support@flightplan.run yourself works exactly as well -- the form is a
shortcut, not a different inbox.

## What we cannot see

We cannot see your workspace unless you tell us what is in it. Task titles,
answers and comments are yours, and support does not go looking through them,
so a message that says "the task will not close" without saying which checklist
gets a reply asking which checklist.

## Before you write

Two pages answer most of what arrives at support:

- [Common questions](faq.md) -- why a task is blocked, whether editing a
  workflow breaks a checklist already running, why a schedule did not generate.
- [How assignment works](assignment.md) -- who is allowed to close a task, which
  is the other half of most "I cannot do this" messages.

For anything about billing, cancellation or your data, write to the same
address.